What are my options (Verizon complaint)?

Question

Since October 2007, I've been trying to switch my home phone service, DSL service and wireless to Verizon's Triple Play bundle (you get all three services for $94 a month).  I've been told every month since October that the changes were made to my account and would be shown in the next bill, but they never were.  The last rep. I talked to told me that I would even get a credit for overpaying and that I would receive it on this bill.  Well, I just got this bill and no changes were made, no credit issued.  

I caught the wireless rep. supervisor in a bind when the home phone/DSL rep. confirmed (we were in a conference call) that I have been trying to make these changes since October, different from her claims of December.  

I feel that I shouldn't have to continue to pay for bad service and would like to end my business deal with Verizon.  How do I go about explaining that I shouldn't be responsible for early termination fees?

ltmusic64 · Accepted Answer

If you switch to another carrier,such as Cablevision, they may pick up that early termination fee from your prior carrier and you won't owe anything.  Ask about it.  

Verizon has been a nightmare and after 7 months, I decided to terminate my business with them (I also had the Triple Frustration Plan).  Instead of playing $99 a month for service, I was getting billed for $165.  And NO ONE could explain the bill to me - they kept blaming DirecTV, and then DirecTV would blame Verizon and I kept getting shuttled back and forth like a ping-pong ball.

What are my options (Verizon complaint)?

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