Has anyone else had trouble with overcharging or false charges on their credit card with Days Inn Motels?
During a rushed trip to Florida for a funeral, I made reservations for four nights at a Days Inn. I was given incorrect information for the location of the services and discovered it during my drive from Ohio. I called to cancel the reservation about 18 hours later (4:00 PM on the day of the scheduled arrival) and ended up talking to the manager who insisted on charging me for not cancelling more than 24 hours before arrival. As it turned out it was too late to cancel before I even made the reservations. The hotel wasn't sold out and they didn't refuse anyone because of our reservation. After all of this I was charged for TWO nights at $125.00 per night when we didn't stay there at all. I have registered complaints with the Days Inn and contested the charge with American Express but the hotel hasn't contacted me. What is the best way to contest the charge? Supposedly the reservation conversation was recorded but they won't respond.