Is it stupid for a cell phone company to require you to have a landline phone to handle certain transactions?
I have had a tracfone for a few years now. It was my first non-traditional service, and when I activated it I also happened to have a landline. After having the tracfone for a few months I decided I did not have to waste money on a landline phone and got rid of it. I recently upgraded to a much better phone for just $29, and tried to have my number and minutes switched over. Well, it took me 8 phone calls, including one from a landline I had to drive 12 miles one way to use, 2 nasty e-mails, and needed a supervisor to get involved.
Phone finally works, but the minutes never followed. I just wasted 30+ minutes today trying to find out why, and they tell me I need a landline phone to handle this. Now why would a cell phone company say you need a landline phone? Should they not have a system in place that allows business to be transacted on their own phone? Does anyone know if this is true of all the pay as you go, no contract phones?
Most of the initial activation process can be done on-line, but you have to enter certain cides given to you by customer service into the phone while it is in code mode. You can't do this and talk onit at the same time. Stupid that they can't just send the codes to the phone, or send them to via e-mail.