is she a United States citizen?
my girl friend was born in Germany in 1955, her mother was German, her father was in the army he was an american, but they were not married until two years later, she came to the USA when she was like 4 or 5 yrs old, all her original records are in German, she went to school in the USA has a social security card and drivers lic.one of her brothers has the same problem, he fought in Vietnam, has all the same things she has as an American, ss card and driver lic. in order to renew his drivers lic . he must prove he is a citizen, it is a mess. are they citizens of the USA, they have lived here for 50 yrs. if they are not they can be deported from what they are being told