Paid for oil change and 13 point inspection that was obviously not done correctly?
My girlfriend had her first oil change in a new car and paid an professional oil change with a 13 point inspection yesterday and after one day we checked the oil and it is over filled and very dirty (it was changed on time.) The tire pressure is said to had been checked and the tires are still under-inflated. The mechanic also said she needed synthetic oil and I don't see that mentioned in the manual. Synthetic appears to be optional for quality but not needed. I was there for the whole incident. Can i seek a lawyer for auto malpractice? If so what kind? What do we do?
2012-11-02T04:48:49Z
Country Boy, We were not trying to save a buck. It actually cost more to go there. We went there because the dealership scheduled us two weeks out. About the year make and model. It shouldn't matter . Their work was done in two minute flat and we were in the lobby. Before I could blink they were done. You are not allowed in the service area while they are working on your vehicle so you get injured. You would know this if you read the sign on the lobby door. That is just like most places. They also stock and put the filter in from underneath the vehicle so how would I know what they are putting in. Their oil also comes out of a hose and you don"t know what they are putting in either.
Anonymous2012-11-01T15:59:56Z
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Go back to the place you had it changed at, explain to them that you are dissatisfied with the service and tell them why. If they don't seem willing to help, ask for the manager or service manager. Usually, they will side with you and re-do the service, and possibly give your next one free or compensate you in some form. Also tell the manager you feel you were misinformed about the oil grade that your vehicle specified, and ask them to check that and show you where it states that. Basic lube techs do the oil changes and multi-point inspections, not technicians. It's difficult to find a good lube tech that's actually willing to do their work and do it correctly, this stuff happens a lot more than it should, unfortunately. In the future, if you can see your oil filter as you're looking down into the engine, mark it with a paint pen so you'll be able to tell if they've changed the filter, and mark your tires uniquely with tire chalk before paying for a tire rotation...make it where they can't really notice it, and take note of the locations of your four tires so you can catch them if they try to say they rotated them but did not actually do it. And as for dirty oil, wipe your dipstick on a white paper towel prior to your oil change and keep the towel, then do the same after your oil change. If the color/consistency doesn't change at all, bring it to their attention immediately.
This happens when people think they're saving a buck by not having the service work done by the dealer of the car where she should have gone in the first place.
We see you decided not to tell us the year make and model of the car. If you were there during the whole incident and you admit it to the world! What were you doing to pass the time while the car was being serviced? You stood there and allowed them to install some cheap oil filter and bargain basement motor oil which is not the same color as the factory fill and inflated the tire incorrectly.
What she got was "a wall Job". Parked the car by the wall and did nothing! Complain to the dealership zone manager..and the dealership. The zone manager info is in your car Manuel in the back. Some dealerships can give you a good sale, but their service sucks. Take it to another dealership and have it serviced . You do not have to take it to the same dealership you bought it at in order to get oem service. If you get no satisfaction report it to your states division of consumer affairs. Keep all receipts, times dates, and personnel you speak to. You will need it to file your complaint.
Dispute the charge with your bank, these guys do this crap all the time. What's really funny is when they tell you "hey man, you need a new air filter" Then I respond with "well your dumb @$$ must not have even checked to see that I have a k&n filter, and a sticker on the air box with the date I cleaned it less than 2 weeks ago".
dont come back to that mechanic. im a mechanic-in-training, obviously this guy doesn't seem to know what is he doing. go to a new mechanic, request a oil change again cause it seems that the mechanic didnt drain the old oil. i would file a complaint to that mechanics manager for this incident. u dont need a lawyer.