CenturyLink, green DSL, no internet light?

Tech said modem probably went bad, so we got a new modem & it's doing the same thing. Green DSL, no internet.
Internet provider is CenturyLink, account has always been current (as far as payments go).

Any suggestions out there?
From my standpoint, we just spent $100+ on a new modem for nothing.

?2015-05-06T19:35:11Z

Favorite Answer

hook the modem to the box (NID) on the wall outside and see if it might be the lines in your house having the issue. also test for noise as the link below suggests.

http://www.centurylink.com/help/images/uploads/TroubleshootingPhone_StaticNoiseNoTone.pdf

Paladin2015-05-06T21:40:13Z

First thing, try send the new modem back and get a refund.

Beyond that, you need to give more information or get a real Tech instead of some idiot that went to a class with wrong information (you can look at me blog to see what I mean.)

Which Telephone Company are you connected to, AT&T or Verizon or whatever dump in the sticks you live? Centurylink does *not* own the DSL line -- it connects through the telephone company's equipment.

With DSL Green, it means your modem is up and working between your modem, inside wires, your telephone line, and DSLAM in the central office or RT. From the DSLAM it will go on the ATM to the Redback wherever it is. Then you put in your name and password and passes you to Centurylink. Or something like that, I only do the physical.

Your modem/router may have a page telling you where the cork is.

?2015-05-06T19:55:00Z

Hyenas are more closely related to cats than to wolves. All these animals belong to the order Carnivora, but are in different families - hyenas in Hyaenidae, cats in Felidae, and wolves in Canidae. The order Carnivora is divided into two suborders, the Feliformia (cat-like) families, and the Caniformia (dog-like) families. The families Hyaenidae and Felidae both belong to the Feliformia suborder, whilst the Canidae family belongs to the Caniformia suborder - therefore, hyenas are more closely related to animals in the cat family than those in the dog family