How to fix my Giantex/Costway twin washer?

Question

Recently purchased, was supposed to be brand new. During the first wash cycle it worked perfectly but had faint burning smell, which I thought may have been because it was being used for the first time. Second time washing a light load the spin cycle was going when I switched the other compartment to drain. Suddenly both motors stop and it won't work anymore. I'm waiting for a reply from the seller. In the meantime has anyone else experienced this problem and how was it fixed?

Here's a link to the exact model: https://www.amazon.com/gp/product/B01ALBMIEI/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Here's a link to the exact model: https://www.amazon.com/gp/product/B01ALBMIEI/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

User · Answer

Twin washer fix here.

Anonymous · Answer

A twin tub?  I did not know they still make them.  It looks like a branded Chinese made washer.  The motors could have failed (unlikely) or there is a short and the internal fuse has blown (more than likely).  Good luck in getting them repaired or getting parts for them.

How to fix my Giantex/Costway twin washer?

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