A colleague was telling me that if a customer asks for extra pickles, ranch or something that isnt listed on the menu, we cant charge for it. We stick to this policy for dine in customers, but we charge for EVERYTHING extra for pick ups orders. We are in virginia, and I cant find laws stating we cant charge for this, so I dont see why we wouldn't be able to.
Slickterp
You can charge for stuff you give them. Charging for that stuff is just going to lose customers, that is super cheap.
STEVEN F
If they fill an order, they can charge for what you ordered.
They SHOULD quote a price before filling an off menu order, but you don't get something free by asking for special service.
Nosehair
Yes you can but it is a common practice to give that stuff away so you just need to let the customer know immediately what the charge is for the extra stuff. People do, however, become disproportionately angry (and cheated) if they feel that are being "nickle and dimed" and, in that case, are very likely not to come back.
Yeti
Generally speaking, you don't surprise customers with charges.
If they ask for something not on the menu, you can refuse to do it. Or if you're going to charge extra for it, you need to let them know the cost up front. You don't stick them with a bill later saying $5 for extra pickles, when they would have changed their mind if they'd known up front it's $5 for extra pickles.
You need to talk with your manager about how to handle such things. Some things won't have an extra charge, some things will. And it sounds like there's already a system to handle extras for pick-up orders.
They Pelted Us With Rocks And Garbage
of course
Why would someone pass a law requiring that a restaurant list every possible item they might sell?