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Calling 911 Who Dispatches?
I was wondering, when you call 911 and the person takes your information and enters it into the computer is that the same person who dispatches your call to the proper people, or is it someone else who does it, because when I called once for EMS they told me the call was being dispatched as i was giving further info. Also, I am pretty sure everyone does answering of phones and handling police and fire radio communications how do they balance that?
2 Answers
- travelmasterLv 71 decade agoFavorite Answer
it depends on the city
like in big cities
(ie Los angeles)
a 911 call taker will first answer the call then asking you want you
need (fire, ambalance or police ) then they will transfer the call
to the police or fire dispatcher
in small cities the operator does it all
yiu can usually tell when that happens
the call taker will say dont hang I'm transfering your call ..
also if you are on the freeway (or state highway)and using a cell phone
usually the CHP or state police will pick up those calls
and then they will transfer to the jurdisation you are in
- BruceLv 71 decade ago
There is no standard, it is determined by local policy.
Normally, the same dispatcher that takes the call sends the page. It works quicker that way, and the chance of misinterpreting the information is lesser.
Our center has three dispatchers. One handles radio traffic for the city police, one for the county sheriff, and the other answers phones and dispatches calls.
Of course, there are times the phone is ringing off the hook, so they all chip in. This also happens at a major fire, where police, EMS, and fire are all needed at the same time.
Source(s): Law enforcement since 1991
