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What do I do when iTunes says, "iTunes could not connect to iTunes store...."?

"iTunes could not connect to iTunes store. Make sure your network connection is active and try again" is what it fully says.

6 Answers

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  • jamie
    Lv 5
    1 decade ago
    Favorite Answer

    make sure you are connected to the internet

  • 1 decade ago

    you need to make sure you are connected to the internet in order to have access to the itunes store. if you have a strong connection i would try exiting out of itunes are re-opening it. you can always look on the apple website for further instruction

    Source(s): apple.com
  • Anonymous
    1 decade ago

    I had the same problem! First, go to iTunes and click "Help". From there, click "Run diagnostics" then only check the "Network Connectivity Test" box. Run the scan. If it says that your connection has failed, then go to the link that I'll give you and it will tell you how to fix it! Hope I helped you!

    http://support.apple.com/kb/TS1490?viewlocale=en_U...

    Source(s): It happened to me and I finally fixed it(:
  • 1 decade ago

    you have to be connected to the interenet. sometimes mine does that, even when i am connected, so the easiest thing to do is make sure you are connected, and close itunes and start it up again

  • buono
    Lv 4
    4 years ago

    try plugging it in and restoring it. this could reset it to production facility settings so each and every thing on your ipod would be deleted so i advise you in common terms try this in case you got each and every thing on your workstation first.

  • abadie
    Lv 4
    4 years ago

    attempt plugging it in and restoring it. this might reset it to production facility settings so each and everything on your ipod would be deleted so i recommend you in basic terms try this in case you acquire each and everything on your pc first.

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