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? asked in Computers & InternetComputer Networking · 9 years ago

Who can you contact at AT&T for bad service?

I got an offer for DSL service from AT&T for one year at $14.99 a month total charges. I accepted the offer, installed the kit and now they want to bill me $24.99/mo. saying " oh, we forget to tell you about the equipment charge for an extra $10 per month" When I called to get the bill straightened out, I was transferred 3 times, put on hold for an HOUR AND 26 MINUTES THEN SOMEBODY IN INDIA HUNG UP ON ME. I just want to talk to someone who has the authority to straighten this out.

Update:

For Wayne H. I am in Florida

Update 2:

For Wayne H. I am in Florida

3 Answers

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  • WayneH
    Lv 7
    9 years ago
    Favorite Answer

    Care to tell what state you are in? The best recourse is to complain to your state utility commission. All providers MUST respond to complaints.

  • Bassman1
    Lv 7
    9 years ago

    AT&T Customer Support at http://localization.att.com/loc/controller?cdvn=la...

    Did you not purchase or get the modem and wireless router for free ?

    For DSL or Cable Internet service you have to have a modem and router if you want to set up a wireless network or just a modem if setting up a wired network.

    When I signed up some time ago for DSL Internet Service with AT&T they included a modem and the installation kit and support but I purchase a wireless router and set up a wireless network later.

  • Anonymous
    9 years ago

    SOLUTION:

    DON'T SUBSCRIBE TO SHITTY SERVICES LIKE AT&T FOR INTERNET!

    Get Comcast.

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