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Issue with barnes and noble?

I had sent a gift card from barnes and noble.com to my sister earlier in the month..as of the 10th,which it was sent she has not yet received it. I had contacted customer service and the apologized and said they would follow up on it and send a replacement..it takes 12-24 hours to respond,although i had not gotten the 1st email to confirm,i had sent out another inquiry and still waiting on that one. Has anyone here had any bad experiences.

Update:

It was a regular card..they call it a smart card...ha! some smart card

1 Answer

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  • 8 years ago
    Favorite Answer

    was this a regular card or email card

    if was email

    perhapa its in your sister inbox or spam box?

    have her check there

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