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How do I cancel a sale on Ebay?

I sold a book on ebay and I already received payment but when I went to ship the item, I realized that I could not find it. How do I cancel all of this?

3 Answers

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  • 8 years ago
    Favorite Answer

    You'll need to go to the Resolution Center . You can get there any time by clicking Resolution Center at the bottom of most eBay pages. If you go to the Resolution Center from your listing in My eBay, your item number will be filled in on the form for you:

    1.

    Go to My eBay. You may be asked to sign in.

    2.

    Click Sold .

    3.

    Next to your listing, select Resolve a problem from the drop-down menu.

    The Resolution Center – Resolve a problem form appears.

    4.

    Select I sold an item and want to cancel the transaction and click Continue .

    5.

    Sign in to your account. The Cancel a transaction form appears.

    If you get to the Resolution Center from your item listing, your item number is already filled in.

    If you get there another way, enter your item number and click Continue .

    6.

    Under Give the buyer a reasonfor wanting to cancel this transaction , indicate your reason for canceling and then click Continue

  • 8 years ago

    1.Go to My eBay.

    2.Click Sold .

    3.Next to your listing, select Resolve a problem from the drop-down menu.

    The Resolution Center – Resolve a problem form appears.

    4. Select I sold an item and want to cancel the transaction and click Continue .

    5.Sign in to your account. The Cancel a transaction form appears.

    If you get to the Resolution Center from your item listing, your item number is already filled in.

    If you get there another way, enter your item number and click Continue .

    6.Under Give the buyer a reasonfor wanting to cancel this transaction , indicate your reason for canceling and then click Continue

  • 8 years ago

    You want to cancel a transaction (a sale that was already made).

    Rather than copy and paste the text, here's the link from Ebay.

    http://pages.ebay.com/help/sell/cancel-transaction...

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