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Yahoo dont recognize my device and i dont remember my security questions, only my password what do i do?

I was finally able to remember my password to my login, but after i enter the right password they ask me for my security question which i have no clue what i put for my honeymoon is, i've never been married how can i have gone to a honeymoon? lol. What can i do? Only reason it took me three weeks to figure out my password was because i couldnt reset it since i dont remember my security question, but after i remember my password they want me to verify using my security question because YAHOO MAIL DONT RECOGNIZE MY LOGIN DEVICE? WHAT?! Is there any solution?! Thanks!

2 Answers

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  • 8 years ago
    Favorite Answer

    If you forgot the secret question(s), go to https://edit.yahoo.com/mc2.0/eval_profile and sign in. Click 'Update password-reset info'. It will show the questions, but not the answers. You cannot change these unless you already know the answers.

    If you have forgotten both the password and/or secret question answers, go to this page:

    https://edit.yahoo.com/forgotroot?done=h%E2%80%A6 or this one http://io.help.yahoo.com/contact/index#comm-form

    Click on the link and follow the prompts. You will need the Zip/postal code, Date Of Birth and Alternative Email address or mobile phone number when you registered or last edited these details. The answer will be sent to your alternate e-mail or mobile phone. Check the Spam folder in case the link goes there instead. In the second link, you can change to another accessible alternate e-mail address if the original is no longer valid.

    If you do not have an alternate e-mail or mobile phone number registered to your account, you will be out of luck unless you contact Yahoo another way! The E-Mail address for Yahoo! Customer Care is: <cc-advoc@yahoo-inc.com> or mail@cc.yahoo-inc.com. Change the links to your own country ending if the account is not from the US. (that is, ---@yahoo-inc.com to @yahoo.inc.c****)

    There are Customer Care agent reference page for many categories of support:

    http://io.help.yahoo.com/contact/index?locale=en_U...

    The Yahoo Help page for the steps to follow if you have forgotten your security questions is:

    http://help.yahoo.com/kb/index?locale=en_US&y=PROD...

    or use the contact form for Yahoo account > Password and sign-in > forgot ...:

    http://io.help.yahoo.com/contact/index

    Sometimes you can choose to re-set your password by choosing the alternate e-mail address instead of the security questions, but in any case you will still need to re-set the password too. Then, change both password and secret questions to ones you can remember. A strong password should be more than 12 characters with mixed symbols - use a phrase or sentence you can remember, and make substitutions with numbers, punctuation and special symbols. The direct link to change your password is https://edit.yahoo.com/config/change_pw? or if you have forgotten your password, https://edit.yahoo.com/forgotroot/

    Invent your own secret questions and answers - Yahoo allows you to do that so you can remember them - use the Update password-reset area. Be sure you have an alternate e-mail address listed too - just in case.

    See http://strongpasswordgenerator.com/ for more tips on creating a strong password(and what NOT to use)

    Answers is a Jungle

  • 8 years ago

    I can understands your feeling but yahoo do not provide any system there you can get back your account after forgotten secret questions of answers,the only last option you can recovere your account through secret answers if you're unable to remember secret answers that mean you lost the your account.

    If you have very important mail or some of information documen and items and you very inportant to get back the account, so you need to contact the yahoo tem on below number and explain the yahoo team they should ask your account details 1-408-349-1572

    Or,check the yahoo help artical.

    http://help.yahoo.com/kb/index?page=content&id=SLN...

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