How to remove a critical virus?

To Start:

You can NOT have 2 antivirus software's installed at the same time, regardless if one is not active. It still uses valuable drive space and will conflict or cause a complete system crash.

Uninstall one or the other, your choice

Norton Removal Tool

https://support.norton.com/sp/en/us/home/current/s...

AVG Removal Tool

http://www.avg.com/us-en/utilities

Browser Hijacker/Adware/PUP Removal

No.1 Create a New Restore point(Can be deleted after the Removal is complete)

No.2 Run a scan with Junkware Removal Tool. JRT will do a Backup of the Registry for you

Please download Junkware Removal Tool

http://www.bleepingcomputer.com/download/junkware-...

Double-click to run the tool. For Windows Vista or 7 users, right-click

the file and select Run as Administrator

The tool will open and start scanning your system

Please be patient as this can take a while to complete depending on your

system’s specifications. On completion, a log (JRT.txt) will be saved to

your desktop and will automatically open

http://i.imgur.com/2L8roJE.jpg

No.3 Run a scan with AdwCleaner

Download AdwCleaner

http://www.bleepingcomputer.com/download/adwcleane...

Close all open programs and internet browsers.

Double click on adwcleaner.exe to run the tool.

Click on Scan and wait for the results. View the results to see if there is anything you might want to keep, otherwise click Clean

http://i.imgur.com/WpwGzXo.jpg

Your computer will be rebooted automatically. A text file will open after

the restart.

No.4 Use Malwarebytes' Antimalware to check for any nasty's and to remove any PUP's left

Home Page

http://www.malwarebytes.org/

Download

http://downloads.malwarebytes.org/mbam-download.ph...

NOTE: Decline the Free Trial of Malwarebytes Pro for now. Not needed for detection nor removal. They do that for Free. You may try it at a later date if you so wish

NOTE: To have Malwarebytes check for PUP's:

Open the program>>Settings Tab>>Scanner Settings

On " Action for potentially unwanted programs(PUP)"

Click the arrow and change to "show in results list and check for removal"

Launch Malwarebytes' Anti-Malware

Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.

Go to Scanner tab and select (1)Perform Quick Scan, then click (2)Scan.

http://i.imgur.com/8QLPzcK.jpg

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart

Malwarebytes KnowledgeBase

https://malwarebytes.zendesk.com/home

2

remove any anti-virus program you have (the best way to use its official removal tool). then install Kaspersky, after installation, update it, then run scan and it should detect it. Kaspersky is the best anti-virus.

to delete the virus manually, open the task manager, then go to process tab, then look for suspicious exe file, once you find it and know its name, then open the C folder and search for it by the name you find and delete it.

Note: this option is not recommended because it could cause some damages to your computer with manual deleting the virus.

Take it to a computer shop and see what they suggest.