Can someone translate this into Japanese for me?

I've been exchanging some emails with a hotel with a concert venue but they don't seem to understand English at all and refuse to use google translate or send me a japanese mail saying they don't understand english. So far I have been asking a friend to translate my emails into Japanese but she hasn't been on in a while due to vacation. The hotel told me to call them (despite knowing I am from Europe) which i simply can't do due to the language barrier.

So I sent them an email in English, which they haven't answered at all, so I want to send another one in Japanese. But I need your help since I don't speak Japanese.

My email:

Dear sir/madam,

I'd like to thank you for your reply. It has come to my attention that your staff probably does not understand English and therefore has not replied to my other email. I am sorry for having replied in English. I do not speak nor understand Japanese, so it is impossible for me to make a phone call to your hotel. As I mentioned before, I am from the Netherlands in Europe, which is another reason it's hard for me to make a phone call.

I would still like to discuss the gifts I wish to bring to the concert (LEAD, september 5th at 18:30) with you, however, and wish to know if there is another way for us to discuss this.

Is it possible for us to bring the gifts and hand them over to the staff so they can hand them to LEAD or can we do it ourselves?

I apologize for the inconvenience, and want to thank you for your time.

-m/n-

thanks!