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Happened 3 days ago and now for 15 minutes. Got a black screen where all you see is mouse icon. Then bk to normal; why?
Using Dell laptop.
1 Answer
- ?Lv 71 year agoFavorite Answer
What changed 3-4 days ago?
You'll need to do some investigating on your end.
Common things to check for:
- Windows Updates
- Dell Updates
- Video driver updated
- Software was: Installed / Updated / Removed
Q: Is your Dell up-to-date with its BIOS and driver updates?
A: Update them
Q: Is Windows up-to-date?
A: Update it
If it only happens while using a certain app -- update that app or delete it.
If it happens again, try bringing up the Task Manager (ctrl-alt-delete) and watching the CPU, Disk, and Memory columns.