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? asked in Politics & GovernmentLaw & Ethics · 1 year ago

Aliexpress account won't show me my purchased items or refund me! ?

So I ordered an item that was supposed to be delivered 1 month ago. I received yesterday, smart watch. It was circa 15 usd. I had no history whatsoever of the purchase I had made in my account and the watch was fake!! No charger no nothing. How can I request a refund even though technically I'm 1 month after order and they offer 15 day after order refund? The watch is a fake so I've been clearly lied to! 

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  • 1 year ago

    When you buy from AliExpress, you need to let them know 3-5 days before the end of the buyer protection so that they will either extend the protection, or refund your money.

    If you did nothing, then the end of the existing buyer protection is assumed to be the delivery date.

    As for the fact that it had no charger - did the order page explicitly state that there was a charger that came with it? Since the cost was $15, they are gonna cut out what they can.

    And the fake? well for $15, a person of reasonable intelligence would assume that they were not getting a watch that retails in the west for $100.

    You can try opening a dispute, but I am not sure that anything would happen.

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