Has anyone else had this issue with Menulog before ?

So I ordered dinner tonight via the Menu Log app and i’ve been contacting their customer service back and forth because my food never showed only for my food to come almost 4 hours later which I had already lost my patience by then and ordered something else for dinner, on the bright side though they gave me a $35 voucher and plus I have dinner sorted for the next couple of nights lol . Can you really blame me for losing my patience though?