Did something go wrong with my 2 years microblading touch up?

Just to give more details. I had my eyebrows microbladed 2 years ago and was due for a touch up. I had them touched up on Tuesday and  by Saturday my eyebrows started to peel off slightly. On Sunday I decided to stop using face wipe (I was still cleaning my eyebrows as instructed with water and q tip and the ointment). I washed my face avoiding the brows and once I was done and patted them dry used the ointment too.  My brows seemed to start scabbing really fast and fell off leaving the skin there very light, lighter than my natural skin color(I am dark skin) see attached photo. It looks like a visible fresh wound. I didnt peel them off. They seemed to start peeling off after I washed my face under water. The skin there has no pigment at all and seems like a pale/pinkish color. Again I am very dark skin and this only happens to my skin when a wound is healing. I spoke with the lady that got them done and she said it was premature peeling from me not cleaning them properly and the lymph fluid built up and caused it to dry quickly. FYI- I did clean it every 3 hrs.