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Anonymous
Anonymous asked in Cars & TransportationInsurance & Registration · 2 weeks ago

What does it mean if my claim got a new adjuster?

I had an accident in November.  The case has been assigned to a new adjuster for the 3rd time.  What does this mean?  Why would an insurer do this?

7 Answers

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  • Anonymous
    2 weeks ago

    Your first 2 adjusters got "bigger claims" to work on so you got handed off to someone else who is an adjuster. (Bigger claims means more money)  It is not that your case is not important, it is they can't juggle that many claims at the same time.   Or they got pregnant. Or something else.(Moved to another company, or something else).  I have had 4 adjusters only because my claim has been active since 1974.

  • Anonymous
    2 weeks ago

    It means that there's a new adjuster, nothing more and nothing less.

  • ?
    Lv 6
    2 weeks ago

    It means the case got a new adjuster.

  • 2 weeks ago

    Shight don't mean shight. The company assigns staff they have to customers who need service. If you don't like your agent, ask for a different one. You need to ask your insurer what's going on. They might have changed your status to "assigned risk" based on your driving record.

  • Anonymous
    2 weeks ago

    Company could be laying off people.  And it is time to switch insurance company after the claim is paid.

  • 2 weeks ago

    Adjusters come and go.  Work loads get shifted.  Possibly something in the claim makes a change necessary to get it to a more qualified adjuster.

  • 2 weeks ago

    Because things change in a company = employees leave, new employees come, people get promoted, companies do reorganizations.

    And then maybe your claim has changed:

    - need a senior level employee to work on it.

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