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Companies who use stats to evaluate number of customer calls?
If you usually work a 40 hour week. The number of calls you take is evaluated daily and you must take 60 calls. You are now on a short schedule of 4 days a week 4 hours each day. There are meetings and trainings scheduled through these days. If you get a long call on a day you are on the phone only for 1 hour, is there any way that you can program a computer to give a fair evaluation of the calls you would have taken care of if you worked a ten hour day?
1 AnswerMathematics1 decade ago