HelpfulHanna

Important: Signal is coming from Modem (so please don't tell me to call my ISP) I'm looking for someone with extensive knowledge, so if you're going to tell me to hire Geek Squad or something like that, please don't waste your time. I need step by step problem-solving advice.

Here's the issue:

Internet and wi-fi was working fine, then suddenly we were unable to access the internet. For some reason it spontaneously stopped working. I need to know how to fix it. Please read entire question before answering.

Here is what I've been able to confirm:

1) Signal is coming to Modem. I can connect a cable from the back of the modem to a computer and can access the internet that way. It's not satisfactory since it's only one device and I need wi-fi access to 3 computers, 2 cell phones, 2 streaming devices, and a tablet PC so 1 outlet on an RJ45 cable is not a solution.

2) Router is broadcasting a signal and I can connect to the home network via the router, but have no internet access via wi-fi

3) If I run a RJ45 from Modem to Router and another from Router to PC, I have no internet access. The Router is stopping the internet signal

4) I have reset the router, rebooted the router, rebooted modem, rebooted computer, none of those actions have resolved the problem. I've also tested different cables.

5) I have also hooked up a different router and had exactly the same result

6) The routers were both current models (Netgear and Linksys), both less than a year old

8) the Modem is a SB6121 Motorola - also less than a year old.

9) I repeat, the signal is coming through the modem fine, it seems to be an issue with the router but I don't know how to fix it, and the ISP's responsibility ends with getting the signal to the modem.

10) I'm running Windows 8, so if possible give me instructions for that platform if possible, though I can disconnect this and hook up an older computer running XP if necessary.

Please help. I am out of work and have no funds to have a pro come in to fix this.

Thank you for your help!

Looking for the model number of the remote that is supposed to go with the CA-857 Integrated Stereo Amplifier. Anyone know what will work with it? I mostly want to control power and volume, but it'd be sweet to get something that would do everything the original remote did.

I'm a single mom with an 8 year old daughter and we're renting an upstairs apartment in an old house in Michigan. The insulation is almost non-existent and the heat isn't working properly. It's not even winter yet and it's already unbearable. We moved in in the Spring so I didn't know then how bad this was. Summer was dreadfully hot, but now that it's cold, it's even worse. My complaints to the landlord have not resulted in any substantial remedies. My question is... At what point can this issue be sufficient cause to void my lease?

I was looking for a friend in the yahoo member directory and came across about twenty listings for the same person all with very sexually explicit member names. I believe this woman is using Yahoo for purposes of solicitation. 1) Is there a way to report her? 2) will Yahoo take action? 3) If yes to 1&2, how do I report her?

In my list of "friends" or IM buddies, one contact is listening to music. There's an underlined link to an MP3 file next to his name (sort of like the "view my webcam" link). When I click on it, nothing happens. Is it possible for me to listen to what he's listening to? If so, how? If not, what's the purpose of the link?