Aisha

A few years back, Ayubia was only a small town with an amusement park, a shoe

store, a small restaurant, and a grocery store. Now the small town has transformed

into an international tourist attraction, attracting thousands of tourists who are

inspired by the lifestyle of Ayubians.

Ali and Ahmad, having grown up within the Ayubians’ faith, decided to take

advantage of their town’s popularity and their woodworking skills. Their shop

“Stylish Wood” began with a small display of handmade hickory rocking chairs, Ali

and Ahmad’s specialty. But within a few months, the display at Stylish Wood

included picnic tables, flower boxes, and small handmade novelty items. No other

shop offers the same.

Ali and Ahmad decorated the shop’s display room with authentic Ayubians

décor and eventually hired three Ayubians friends to sew and embroider napkins

and other textiles as per customer request. Ali and Ahmed are ready to assist in

every phase of the locate-compare-select process. In addition, two women from the

Ayubians community took permission from Ali and Ahmad to display home-cooked

traditional food items on Saturday and Sunday, the town’s busiest tourist days,

when Ayubia attracted group of visitors to its flea market on the south edge of town.

Ali and Ahmad stated, “Ayubia is full of specialty shops, people don’t come here

to buy things made in China or Taiwan. They want real Ayubians -made goods.”

1. Stylish Wood is doing which type of business?

a. Franchising

b. Retailing

c. Brokering

d. Wholesaling

2. Which one of the following levels of service is being provided by the Stylish

Wood?

a. Self-service

b. Full-service

c. Limited-service

d. Self-selection

3. Products like picnic tables, flower boxes and small handmade hickory rocking

chairs offered by the Stylish Wood fall in which of the following consumer products?

a. Convenience products

b. Unsought products

c. Shopping products

d. Specialty products

4. Which of the following growth strategies is being adopted by the Stylish Wood?

a. Market penetration

b. Market development

c. Diversification

d. Product development

5. Which of the following can be viewed by Stylish Wood while assessing sales

volume effectiveness?

a. Percentage of visitors those entering and who buy

b. Percentage of visitors who enter the shop

c. Average amount spent per sale

d. All of the given the options

6. All of the following can be the grounds on which Stylish Wood positioned itself,

EXCEPT:

a. By focusing Ayubia’s tourists

b. By offering unique products not offered by other shop

c. By hiring persons having creative skills

d. By helping people to buy imported items

7. Do you think that location played a critical part in the Stylish Wood’s success?

a. Strongly agree

b. Partially agree

c. Not agree

d. None of the given option

8. Which one of the following decisions is considered as a crucial that must be

decided in relation to its target market, its product assortment, and its competition?

a. Segmentation decision

b. Price decision

c. Product decision

d. Positioning decision

9. Stylish Wood can be categorized as which of the following stores?

a. Department store

b. Convenience store

c. Specialty store

d. Discount store

10. Stylish Wood is doing the business by which of the following ways?

a. Wholesaling

b. Personal selling

c. Retailing through catalogs

d. Retailing through store

11. Until Stylish Wood define and profile its _____________, it cannot make

consistent decisions about product assortment, services, store décor, or any of the

other decisions that must support its position.

a. Target market

b. Competitors

c. Suppliers

d. Employees

12. Stylish Wood is adopting which of the following strategies?

a. Cost leadership

b. Differentiation

c. Penetration

d. Cost leadership and focus

13. Ayubia’s largest population attracted the visitors towards its:

a. Products

b. Restaurants

c. Lifestyle

d. Grocery stores

14. Stylish Wood hired three Ayubians friends to sew and embroider napkins and

other textiles as per customer request. This statement reflects which of the following

concepts?

a. Selling concept

b. Product concept

c. Production concept

d. Marketing concept

15. If Stylish Wood expanded beyond Ayubia, which of the following critical

function will be performed?

a. Selling and promoting

b. Transportation

c. Marketing information

d. All of the given options

You want to buy an ordinary annuity that will pay you Rs. 4,000 a year for the next 20 years. You expect annual interest rates will be 8 percent over that time period. The maximum price you would be willing to pay for the annuity

1. Which level of management makes decisions about the activities such as acquiring other

companies, investing in research and development and building new plants?

a) Top managers

b) Middle managers

c) First-line managers

d) Non-managerial employees

2. A supervisor is teaching an employee to use a piece of equipment safely. Which of the

following skills are most important for the manager?

a) Technical skills

b) Conceptual skills

c) Human skills

d) Strategic skills

3. The major contribution of the Industrial Revolution was the substitution of _______ for

human power.

a) Machine power

b) Electricity

c) Water power

d) Critical thinking

4. All of the following are characteristics of total quality management EXCEPT:

a) Concern for continual improvement

b) Improvement in quality of everything the organization does

c) Intense focus on the competition

d) Accurate measurement

5. For a company such as PIA, a bank would be an example of what kind of factor in its

specific environment?

a) Competitor

b) Special-interest group

c) Supplier

d) Government agency

6. Which of the following is NOT an example of an organization’s general environment?

a) Economic conditions

b) Political conditions

c) Social conditions

d) Organization culture

7. If a company provides job-share programs, builds a day-care facility, and only uses

recycled paper, it can be termed as:

a) Fulfilling its social obligation

b) Socially aware

c) Socially image conscious

d) Socially responsive

8. If a company is paying minimum wages, when necessary, and applying the minimum

standard to laws, such as affirmative action, it would be said to have fulfilled its:

a) Social obligation

b) Social responsibility

c) Social responsiveness

d) Social expectation

9. Which of the following describes a global marketplace?

a) The entire world is a marketplace

b) National borders are irrelevant

c) The potential for organizations to grow expands dramatically

d) All of the given options

10. Which one of the following items best reflects the dimension of different cultures that

exemplifies the extent to which individuals expect a hierarchical structure?

a) Uncertainty avoidance

b) Power distance

c) Masculinity/femininity

d) Long-term/short-term orientation

11. Attempting to understand the signs of some problem comes under which of the following

stage?

a) Scanning stage

b) Categorization stage

c) Diagnosis stage

d) Implementation stage

12. Which of the following is NOT a valid assumption about rationality?

a) The problem is clear and unambiguous

b) Preferences are constantly changing

c) A single well-defined goal is to be achieved

d) Preferences are clear

13. Lower-level managers typically confront what type of decision making?

a) Unique

b) Non-routine

c) Programmed

d) Non-programmed

14. The people at the bottom of the organization generally deal with repetitive and familiar

problems such as workers who are late or machinery that breaks down. As a result, most of

the decisions made by first line supervisors are:

a) Ill-structured decisions

b) Novel decisions

c) Programmed decisions

d) Non-programmed decisions

15. An increased commitment to a previous decision despite evidence that it may have been

wrong is referred to:

a) Economies of commitment

b) Escalation of commitment

c) Dimensional commitment

d) Expansion of commitment

16. When managers avoid the rational decision-making model and find ways to satisfice, they

are following which of the following concept?

a) Jurisprudence

b) Bounded rationality

c) Least-squared exemptions

d) Self-motivated decisions

17. Which of the following means that you achieve the best possible balance among several

goals?

a) Sacrificing

b) Optimizing

c) Satisficing

d) Minimizing

18. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best

possible decision, it is called:

a) Groupthink

b) Group pressure

c) Group decision

d) Group dynamics

19. A form of group decision making in which a group is used to achieve a consensus of expert

opinion is called:

a) Interacting group

b) Delphi technique

c) Nominal group

d) Brainstorming

20. Which of the following is the process of developing assumptions on premises about the

future that managers can use in planning or decision making?

a) Benchmarking

b) Project management

c) Forecasting

d) Scheduling

Q1. Which of the following statement reflects the 'Age Discrimination Act' for

workers?

A. At the age of 40 to 70, workers can not be retired by force

B. At the age below 18, workers can never be hired

C. Having 10 years of experience, workers should be promoted

D. Workers can never be rehired if retired once

Q2. Reactive approach to overcome the influence of discriminatory practices occurred

in the past is referred as:

A. Equal employment opportunity

B. Affirmative action

C. HR planning

E. Litigation process

Q3. Organizations put maximum effort in measuring performance of organizational

people because:

A. It makes procedures cost effective

B. It helps in detecting the problems

C. It leads to product innovation

D. It assists in implementing new technology

Q4. In order to promote unbiased management, organizations should develop:

A. Powerful union

B. Strategic alliance

C. Legal compliance

D. Stakeholder influence

Q5. Following are all included in 'Statistical Approach' of forecasting, EXCEPT:

A. Trend analysis

B. Sensitivity analysis

C. Ratio analysis

D. Regression analysis

Q6. Alternative work arrangements include all of the following, EXCEPT:

A. Part-time work

B. Flexible hours

C. On-site child care

D. Job sharing

Q7. How often HR planning process is implemented within an organization?

A. Continuously

B. Annually

C. Bi-annually

D. Quarterly

Q8. Which of the following reflects the relationship between MIS & HRIS?

A. Both are same

B. MIS is one aspect of HRIS

C. HRIS is one aspect of MIS

D. No relationship exists

Q9. ‘Strengths’ & ‘Weaknesses’ are ____________________ to an organization.

A. Important

B. Internal

C. External

D. Central

Q10. Which of the following statement best reflects the Job analysis?

A. Conceptual process

B. Written statement

C. Recruitment method

D. Legal clause

Q11. Standards are established to:

A. Achieve desired outcomes

B. Meet legal compliance

C. Achieve competitive advantage

D. Promote goodwill in market

Q12. Which of the following constraint does NOT affect the recruiting efforts?

A. Compensation of the job

B. Image of the organization

C. Internal organizational policies

D. None of the given options

Q13. Job evaluation is based on the:

A. Physical skills required by the job

B. Relative job worth for an organization

C. Complexity of the job to perform

D. Conceptual skill required by the job

Q14. Who is in the best position to observe and evaluate an employee’s performance

for the purposes of a performance appraisal?

A. Peers

B. Customers

C. Top management

D. Immediate supervisor

Q15. Which of the following is a stated outcome of 'Job Analysis'?

A. Job description

B. Job specification

C. Job evaluation

D. All of the given options

Q16. Which of the following term is used as an indicator of missing information by the

applicant while making selection decision?

A. Red flag

B. Red alert

C. High alert

D. Alarming situation

Q17. Which of the following best defines recruitment in an organization?

A. Forecast the supply of outside candidates

B. Develop an appropriate applicant pool

C. Determine the importance of job applicants

D. All of the given options

Q18. Which of the following term is used for choosing the individual who is best suited

to a particular position and to the organization from a group of potential

applicants?

A. Recruitment

B. Staffing

C. Enrollment

D. Selection

Q19. Followings are included in contingent workers, EXCEPT:

A. Part-timers

B. Contractors

C. Directors

D. Temporaries

Q20. Which of the following term contains information regarding machines &

equipments used at workplace?

A. Job analysis

B. Job specification

C. Job description

D. Job evaluation