magictige

My dad recently passes away and the funeral parlour was given instructions for cremation and we held a service a couple of weeks after his death, due to family members being away. We signed the necessary papers and said that there were no pacemakers etc as apparently this interferes with their crematorium. We also said that he'd be wearing a watch when they collected his body and it was to be removed and kept for the family. The watch went missing and we were told it wasn't on the body when he arrived at the funeral parlour. We were very distressed about this and the employee that handled the paper work etc said she had asked, and there was no watch on the body. We searched his room at the nursing home and it wasn't there either. We assumed that someone had stolen it and couldn't clarify when or where. After a phone call from the funeral parlour a few weeks ago so see how the family "were coping" and were there any complaints, I had said about the watch. I received a letter from the woman concerned (different woman who had obviously told me a bunch of lies) to say that the documents showed that dad had being wearing a watch when he was collected from the nursing home and it was documented on their paper work that it was to be removed. She said the mortuary staff said they didn't check the paper work and it was cremated with the body. This is admitting their liability I assume, but now I have more questions than answers. If they didn't check their paperwork, how did they know that my 85 year old father didn't have a pacemaker? How do i know if they treated my father's body with respect etc. Apart from that, they have asked if there was any compensation that we needed. Apart from the fact that they supposedly burned my father's rolex watch with his body, I have no idea if any part of it would have survived with the ashes. I believe that they 'sort' the remains and pick out any metal so they can finish the crushing of the remains. Anyone have any ideas of what liability they can answer for? This adds to our grief and the bastardly way they asked for the payment 20 minutes before my father's service began and I was giving the eulogy. They have no idea of grief obviously.

and is dr phil in big trouble?