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  • How do you re-install Windows OS after catastrophic failure?

    Dell desktop couldn't find the operating system. Took it into a data recovery system company and they were able to get all of my files off the computer. They said it had had a short. They fixed the short in order to get the data off the computer and said the computer was 'usable.'

    I have the OS disk, and a driver disk. I have tried to install both of them but always run into some sort of error, usually that I need the 'other' disk installed before I can install the first.

    Re-install to factory settings is OK since all the recovered data is now on a separate hard drive. (All of the online suggestions say to save data or do a back up first. I can't do that with a plain white screen, plus I don't need to do that since the data is on a separate hard drive now.)

    2 AnswersSoftware10 years ago