Adele Santos Ramires

I purchased a cooking appliance online from a big shopping website. When I had a problem and I contacted the manufacturer they told me they would not honor the warranty because I purchased the item from an un-authorized retailer.

Their warranty that came with the item doesn't say anything of the sort! (see below)

Can they refuse to honor their own warrinty based on a term that is not written in their warrinty to refuse it?

I'm located in the U.S.

WARRANTY TEXT:

Warranty and service

All xxx products are meticulously manufactured from high-quality materials. The quality of our products is checked several times during the manufacturing process. On completion, they are subjected to a stringent final check.

3-year manufacturer’s warranty

This is why we provide a 3-year warranty on all of our xxx cookers beginning with the date of purchase. In the event of a complaint, please return the complete item, together with the sales receipt, to your retailer or send it, carefully packaged, directly to xxx Customer Service (address below).

Not included in this warranty are all parts that are subject to wear, such as the:

-silicone gasket

-O-ring for control valve unit

-valve base seal

-silicone membrane

-o-ring for xx valve

- flat gasket for the fastening screw of the lid handle

No warranty is granted for damage resulting from the following:

-incorrect or improper use

-faulty or negligent handling

-incorrectly executed repairs

-the use of replacement parts that are not original xxxx parts

-chemical or physical influences on the product surfaces

-noncompliance with the Instructions for Use

10-year availability guarantee for replacement parts

All functional parts of your xxxxx cooker can be obtained for at least 10 years after the product is discontinued.

Customer Service address

xxx USA

xxxxxx

xxx

Los Angeles, CA 90019

Tel.: xxxx

Fax: XXXX

For additional information, go to www.XXXXXXusa.com / www.XXXXX.com

I know that in cleaning, for example, it is always advised to heat vinegar to make it more potent. Is this also true when using vinegar to extract say a waxy substance like capsaicin from peppers? Or is temperature irrelevant to its effectiveness?

Thanks!

Can I heat a closed can to warm-up the food inside without any danger? And if so, what is the maximum temperature?

I've been referring to her website, and looking at her forums but her account says that she has not been online for two years (http://miss-vickie--pressure-cooker-recipes.u.yuku... and her website hasn't been updated in three!

Even her biography on amazon has not been updated since 2010 (http://www.amazon.com/Vicki-Smith/e/B001JSDE5K/ref... She refers to her 2008 cookbook being published "two years" ago.

I see on amazon that she has a new cook-book coming out (http://amzn.to/XVAsFy).. but it seems really odd that someone who has been online and very active in PC cooking for the last 10 years is not active AT ALL for the last two.

Also, I sent an email a few days ago asking how to purchase something and give her credit. No answer.

Anyone know where she went? Is her new cook-book being... ghost-written?

I see from her profile that she is an older lady, and hope she is still "with us".

Paging Miss Vickie!!