Can you report ANY company to the BBB?
For the past three months, I have been having the hardest time dealing with Verizon. I currently have my home phone service, high speed internet, and wireless service with them. I found something online called the Verizon Triple Play bundle, where you can get all three of these services for one low monthly fee. For the past three months, I've called to get this set up and have been assured that my plan would go in to effect the next business cycle, which has not happened. Last month, the rep. I talked to told me that it would go through, how much my bill would be, and then gave me a $45 credit towards the next bill. Well, I the bill arrived two days ago and no changes were made, and no credit was issued. I talked to someone else two days ago, who said she would take care of this, but she hasn't called back or returned my calls.
To get to the point, can you report a company like Verizon to the BBB? Is this my only option left?