i bought my laptop used and no software came with it will i have to buy a xp again? I am having some problems with my computer furst the blue scrren of death,then anti-malware 2009 and also the wallpaper that says windows warning message spyware on my computer desktop does that mean i have a virus will i have to reinstall xp and if can i call microsoft and give them the serial number to get the product key or ????
Anonymous
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Can you actually get into windows? If you can download Belarc Advisor and run the program it will display an html file. The product key codes will be shown in the section about loaded software.
CanadaRAM
If you have no key or COA sticker, then you have no legal license for Windows, and you will have to buy Windows.
As far as the virus goes, to be safe follow this:
First download the following (if the virus is blocking your internet, you may have to download these on another machine and burn to CD or copy to a USB memory stick)
Malwarebytes: http://www.malwarebytes.org/mbam.php
Superantispyware: http://www.superantispyware.com/superantispywarefreevspro.html
CCleaner (cleans out caches) http://www.ccleaner.com
Avast! 4 Home: http://www.avast.com/eng/download-avast-home.html
Now, start the machine in Safe Mode (hit the F8 function key as the machine boots up, and choose Safe mode)
Turn off System Restore on your machine, but only until you get this fixed - many of these trojans get copied into the System Restore files, which anti-virus programs aren't allowed to touch and the viruses could reinstall themselves from there. My Computer > Properties > System Restore.
Then run Malwarebytes, and clean everything it says
Then run Superantispyware
Then run Avast - If a virus infection is persistent, use Avast to do a boot-scan - click on "schedule boot-scan" and restart the computer
Then run CCleaner
Then turn System Restore back on.
Now install the antivirus program and antispyware program of your choice to do continuous scanning, and make sure you keep it up to date.
Always keep your Windows, web browser and Java software up to date - frequent patches are released to plug security holes.
http://www.pcworld.com/article/149298/10_quick_fixes_for_the_worst_security_nightmares.html
Rayzak
You can lookit up ion the registry or if you don't know how to do it, use program which can do it for you.
There are so many prpograms like that.
One of them is Magical Jelly Bean Software, google it.
Saay
Call Microsoft or buy another or google it