HELP! My computer gets infected with same virus/spyware all the time! Nothing works, whos best to call, HELP?
Every like month or two my families computer gets infected with like the same viruses and spyware and it gets so bad right away that we have to wipe out the computer (whatever its called where you shut it down and wipe out all the programs and everything, sorry I'm not that computer savvy so I apologize if I sound like a complete idiot when it comes to this stuff). But it just gets infected again in like a month.
My mom has taken it to a couple places and they don't know what to do. They just shut it down like we do and put on a new anti-virus program, but it still gets infected over and over. Like no anti-virus stuff works. Even the one we have on now when I try to run a scan a popup comes up saying "Application cannot be executed. The file is infected." Heck, even when I don't click anything that popup will come up.
Can hackers cause this? Cause one of my neighbors told me we apparently have one in the area but I don't really know anything about it...
So can anyone give some advice about what to do to stop this? Are there any really good places that deal with this stuff that we can call in someone or bring the computer there? Please help!
Uncle Santa2009-11-23T15:17:21Z
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Malware exorcism in nine easy steps. XP directions A - clean temp files, ...B - turn off system restore, ......C - kill rogue processes, .........D - download or transfer dr web and bitdefender to descktop ............E - turn off internet, ................F - run scan with dr web, ...................G - turn internet back on, ......................H - run a scan with bit defender, ..........................I - turn on system restore
1.Download and run this free cleaner, choose "Select all" and "Empty selected". (Free) http://download.cnet.com/ATF-Cleaner/3000-18512_4-89432.html
2.Turn off your system restore! Right click on "My Computer and choose "Properties","System Restore tab",check the box "Turn off System Restore to all drives" and hit apply,Ok.
3.Download this free malware killer called Pocket Killbox and read the instructions and use it to kill malicious processes and hunt down infected files and delete them for good. Download: http://www.killbox.net/downloads/KillBox.exe Instructions: http://www.killbox.net/help.html Check processes here:http://www.processlibrary.com/
4.Go into "Safe with networking mode" by restarting your computer and hitting F8 repeatedly at reboot, when a black/blue screen pops up choose safe with networking.
5.Download Dr web cureit to your desk top. (Free) http://www.freedrweb.com/cureit/?lng=en
(Note) If you can't download, do to your infection use another computer to download Dr web and BitDefender to a pendrive or burn it to a data CD and stick it in the infected computers USB/drive and copy & past the install apps to the infected computers desktop.
6.Unplug your either net cord or what ever you have to do to disconnect from the net.
7.Dbl click on the Dr web cureit app and install it and do a scan.(Don't worry about updating it) Select "Cure it" when it asks and "Delete" when it can't cure it.
8.Reboot into normal mode, reconnect to the net and download BitDefender free antivirus and install,update,and depending on time run either a "Deep System" scan which takes hours and cleans everything or a "System Scan" that takes minutes and will shut down most malware till you can run a deep scan? When the scan is done delete/quarantine all entities it finds and your done. (Free) http://www.bitdefender.com/PRODUCT-14-en--BitDefender-Free-Edition.html
(Note) Don't turn on "System Restore" till your sure your clean and everything is running ok.
9.Watch this video on msconfig it will show you how to speed things up?) Video: http://www.youtube.com/watch?v=rbSwtNiBx5A&feature=channel_page Check startup programs here: http://www.techspot.com/startup/
The Best way to Remove all kind of Virus,Trojans,Malware,Spyware, Worm,Pop Up,Hijack Web browser and all Rogue Fake Anti-virus in you Computer is Restart You Computer Safe Mode with Networking:
1. Log out and reboot your machine. 2. When the machine starts the reboot sequence, press the F8 key repeatedly. 3. Select Safe Mode with Networking from the resulting menu. 4. Login. If the malware has changed your password, try logging in as Administrator. By default, Administrator has no password. 5. The machine will continue booting, but the Windows desktop will look different. Then in The Safe With Networking .Download and Scan By Using Malwarebytes’ Anti-Malware http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentBody;mostPopTwoColWrap&cdlPid=10997763 Download and Scan By Using Super Anti-Spyware Press here http://www.superantispyware.com/
Download and Scan By using Norman Malware Cleaner Press here http://majorgeeks.com/downloadget.php?id=5450&file=1&evp=6980e63d4e482f0670e991265b3250e7
Download ATF is a new, freeware, temporary file cleaner for Windows, IE, Firefox and Opera with a simple, easy-to-use interface.
The main screen allows the user to either clean all temporary files, or select files for cleaning. The program also knows if Firefox and or Opera is being used, and gives the option of cleaning the temporary files associated with those applications.
ATF Cleaner provides the user with a window showing the total bytes freed upon completion. The program is small (36kb), quick to run and no installation required. to Download ATF Cleaner press this link http://majorgeeks.com/ATF_Cleaner_d4949.html
6. When you're finished Remove Virus, Malware, Trojan, Worm, rogue virus and Spyware log out and reboot back into normal mode
Hi, if you need more assistance feel free to email me. But let me give you my answer.
First thing you need to do is install asquared free- you can see from their website reviews, and comparison charts from respected 3rd party companies that they are the best. Do this for all your families computers, and run a deepscan.
It should remove all traces of malware, it will even clean up your infected system restore points. The free version does not have real time protection though, so i would recommend you get Microsoft Security Essentials. install it on all your computers, and you should be safe once again.
to make sure you don't get reinfected if it has put itself in your system restore files. hit the windows key+alt go to system protection, system restore, and turn it off to purge the restore files, and then turn it back on to make new clean ones.
I know alot of people here will tell you to use AVG and Malawarebytes. I have used both of them for a while, but Lab tests have shown that Asquared is far superior to Malwarebytes and MSE is surpassing top companies like ESET, Norton, Kaspersky, etc.
Stopping spyware ('malware') is more than a one-time inoculation, folks. This is about a weekly habit of cleaning 'nasty dust bunnies' from your personal computer. In much the same way you clean your home with your favorite broom and your favorite cleaning solvents, you will also need good tools to clean spyware out of your PC. http://top5antispywarereviews.com
There could be many factors causing this but it seems to be an infection on your pc. I am assuming you are using Windows. I would recommend you scan your computer with an anti-virus remover. But this could be other types of infections - spyware or adware.So you should scan with the removers as well. I have some suggestions for some good free removal tools below:
For an anti-virus remover I would suggest you download Avast Anti-virus: http://download.cnet.com/Avast-Home-Edition-Free-Antivirus/3000-2239_4-10019223.html?tag=mncol;pop When you launch Avast for the first time select "Demo". You will understand what I mean
For Adware/Spyware Removal: http://download.cnet.com/Ad-Aware-Free-Anti-Malware/3000-8022_4-10045910.html?tag=mncol
If these fail to run you may need to boot in safe mode and then use these removal tools. To do this look follow the steps in the article below:
To boot in safe mode for Windows XP: http://support.microsoft.com/kb/315222 To boot in safe mode for versions from Windows Vista and later: http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode
You need to have these removers installed on your PC if you need to boot into safe mode.
If you are using a Mac: then download and install this http://www.avast.com/eng/avast-antivirus-mac-edition.html
If you are using Linux: http://www.avast.com/eng/avast-for-linux-workstation.html