HELP! My computer gets infected with same virus/spyware all the time! Nothing works, whos best to call, HELP?

Question

Every like month or two my families computer gets infected with like the same viruses and spyware and it gets so bad right away that we have to wipe out the computer (whatever its called where you shut it down and wipe out all the programs and everything, sorry I'm not that computer savvy so I apologize if I sound like a complete idiot when it comes to this stuff). But it just gets infected again in like a month.

My mom has taken it to a couple places and they don't know what to do. They just shut it down like we do and put on a new anti-virus program, but it still gets infected over and over. Like no anti-virus stuff works. Even the one we have on now when I try to run a scan a popup comes up saying "Application cannot be executed. The file is infected." Heck, even when I don't click anything that popup will come up. 

Can hackers cause this? Cause one of my neighbors told me we apparently have one in the area but I don't really know anything about it...

So can anyone give some advice about what to do to stop this? Are there any really good places that deal with this stuff that we can call in someone or bring the computer there? Please help!

Uncle Santa · Accepted Answer

Malware exorcism in nine easy steps.  XP directions
A - clean temp files, 
...B - turn off system restore, 
......C - kill rogue processes,
.........D - download or transfer dr web and bitdefender to descktop
............E - turn off internet, 
................F - run scan with dr web, 
...................G -  turn internet back on,
......................H - run a scan with bit defender, 
..........................I - turn on system restore

1.Download and run this free cleaner, choose "Select all" and "Empty selected".
(Free) http://download.cnet.com/ATF-Cleaner/3000-18512_4-89432.html

2.Turn off your system restore! Right click on "My Computer and choose "Properties","System Restore tab",check the box "Turn off System Restore to all drives" and hit apply,Ok.

3.Download this free malware killer called Pocket Killbox and read the instructions and use it to kill malicious processes and hunt down infected files and delete them for good.
Download: http://www.killbox.net/downloads/KillBox.exe
Instructions: http://www.killbox.net/help.html
Check processes here:http://www.processlibrary.com/

4.Go into "Safe with networking mode" by restarting your computer and hitting F8 repeatedly at reboot, when a black/blue screen pops up choose safe with networking.

5.Download Dr web cureit to your desk top.
(Free) http://www.freedrweb.com/cureit/?lng=en

(Note) If you can't download, do to your infection use another computer to download Dr web and BitDefender to a pendrive or burn it to a data CD and stick it in the infected computers USB/drive and copy & past the install apps to the infected computers desktop.

6.Unplug your either net cord or what ever you have to do to disconnect from the net.

7.Dbl click on the Dr web cureit app and install it and do a scan.(Don't worry about updating it) Select "Cure it" when it asks and "Delete" when it can't cure it. 

8.Reboot into normal mode, reconnect to the net and download BitDefender free antivirus and install,update,and depending on time run either a "Deep System" scan which takes hours and cleans everything or a "System Scan" that takes minutes and will shut down most malware till you can run a deep scan? 
When the scan is done delete/quarantine all entities it finds and your done. 
(Free) http://www.bitdefender.com/PRODUCT-14-en--BitDefender-Free-Edition.html

(Note) Don't turn on "System Restore" till your sure your clean and everything is running ok.

9.Watch this video on msconfig it will show you how to speed things up?)
Video: http://www.youtube.com/watch?v=rbSwtNiBx5A&feature=channel_page
Check startup programs here: http://www.techspot.com/startup/

ilknur K · Answer

The Best way to Remove all kind of Virus,Trojans,Malware,Spyware, Worm,Pop Up,Hijack Web browser and all  Rogue Fake
 Anti-virus in you Computer  is  Restart You Computer Safe Mode with Networking:

1.	Log out and reboot your machine.
2.	When the machine starts the reboot sequence, press the F8 key repeatedly.
3.	Select  Safe Mode with Networking from the resulting menu.
4. Login. If the malware has changed your password, try logging in as Administrator. By default, Administrator has no password.
5.	The machine will continue booting, but the Windows desktop will look different. 
  Then in The Safe With Networking .Download and Scan By Using Malwarebytes’ Anti-Malware http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentBody;mostPopTwoColWrap&cdlPid=10997763
Download and Scan By Using Super Anti-Spyware Press here http://www.superantispyware.com/

Download and Scan By using Norman Malware Cleaner Press here http://majorgeeks.com/downloadget.php?id=5450&file=1&evp=6980e63d4e482f0670e991265b3250e7

Download ATF is a new, freeware, temporary file cleaner for Windows, IE, Firefox and Opera with a simple, easy-to-use interface. 

The main screen allows the user to either clean all temporary files, or select files for cleaning. The program also knows if Firefox and or Opera is being used, and gives the option of cleaning the temporary files associated with those applications. 

ATF Cleaner provides the user with a window showing the total bytes freed upon completion. The program is small (36kb), quick to run and no installation required. to Download ATF Cleaner press this link http://majorgeeks.com/ATF_Cleaner_d4949.html

6.	When you're finished Remove Virus, Malware, Trojan, Worm,   rogue virus  and Spyware  log out and reboot back into normal mode

crazymonk8u · Answer

Hi, if you need more assistance feel free to email me. But let me give you my answer.

First thing you need to do is install asquared free- you can see from their website reviews, and comparison charts from respected 3rd party companies that they are the best. Do this for all your families computers, and run a deepscan.

It should remove all traces of malware, it will even clean up your infected system restore points.
The free version does not have real time protection though, so i would recommend you get Microsoft Security Essentials. install it on all your computers, and you should be safe once again.

to make sure you don't get reinfected if it has put itself in your system restore files. hit the windows key+alt go to system protection, system restore, and turn it off to purge the restore files, and then turn it back on to make new clean ones.


I know alot of people here will tell you to use AVG and Malawarebytes. I have used both of them for a while, but Lab tests have shown that Asquared is far superior to Malwarebytes and MSE is surpassing top companies like ESET, Norton, Kaspersky, etc.

Anonymous · Answer

Stopping spyware ('malware') is more than a one-time inoculation, folks. 
This is about a weekly habit of cleaning 'nasty dust bunnies'
 from your personal computer. 
In much the same way you clean your home with your favorite broom 
and your favorite cleaning solvents, you will also need good tools 
to clean spyware out of your PC.
 http://top5antispywarereviews.com

Sujoy · Answer

There could be many factors causing this but it seems to be an infection on your pc. I am assuming you are using Windows.
I would recommend you scan your computer with an anti-virus remover.
But this could be other types of infections - spyware or adware.So you should scan with the removers as well. I have some suggestions for some good free removal tools below:

For an anti-virus remover I would suggest you download Avast Anti-virus: http://download.cnet.com/Avast-Home-Edition-Free-Antivirus/3000-2239_4-10019223.html?tag=mncol;pop
When you launch Avast for the first time select "Demo". You will understand what I mean

For Adware/Spyware Removal: http://download.cnet.com/Ad-Aware-Free-Anti-Malware/3000-8022_4-10045910.html?tag=mncol

If these fail to run you may need to boot in safe mode and then use these removal tools.
To do this look follow the steps in the article below:

To boot in safe mode for Windows XP: http://support.microsoft.com/kb/315222
To boot in safe mode for versions from Windows Vista and later: http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode

You need to have these removers installed on your PC if you need to boot into safe mode.

If you are using a Mac: then download and install this http://www.avast.com/eng/avast-antivirus-mac-edition.html

If you are using Linux: http://www.avast.com/eng/avast-for-linux-workstation.html

CoeLevin · Answer

You can remove using the MalwareBytes:

Download MalwareBytes Anti-malware (FREE)
http://www.malwarebytes.org/mbam.php

Run the Windows in Safe Mode (F8) and Perform a Full Scan with MalwareBytes Anti-malware.
http://www.1stech.org/forums/index.php?s=&showtopic=3053

Note: the malware may prevent mbam-setup.exe from downloading and running. You can download and rename this program from a different computer before running it on infected system.

Anonymous · Answer

Anti virus software will helps to have a totally scan and remove the virus from your PC!
Download the most trusted free antivirus and antispyware security software for your personal PCï¼

Belgariad · Answer

You may need to use a program to completely wipe your drive before you reformat it.  A good one is called Drive Scrubber 3.  On this program is the wiping version that the government uses to wipe their computers before they sell them to the public so it's one of the best ways to wipe your drive before your reformat it.
Just make sure that you have CDs to reformat your computer with before you do this because when this program is done your drive will be nothing but zeros and ones.
You can get this program at the IOLO website.

Anonymous · Answer

Rootkit probably.

Sophos Anti-Rootkit : http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html

Malwarebytes : http://www.malwarebytes.org/

it must be in something they keep loading into the computer.

using things like limewire is not going to help .


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HELP! My computer gets infected with same virus/spyware all the time! Nothing works, whos best to call, HELP?

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