Read your motherboard's manual. Each motherboard has a specific slot of RAM to go into for duel channel. Check if it's pushed down enough and the connections made. Make sure the clips are down when you push the RAM in. Worst things worst might be a faulty stick or slot.
Check to make sure correct slots. Also the RAM speed might not be supported or wrong type of RAM u dont know the mobi but older ones have ddr2 not ddr3. Its weird that only 3 gigs of RAM are being registered