How to uncheck a checked email message that wont uncheck?

Sharon2015-08-21T11:24:35Z

Try switching to Basic Mail may help if this is happening using full featured mail. It is less loading intensive. Go to Settings under the gear, Viewing Mail tab and get Basic Mail at the bottom of the next screen.

Anonymous2016-05-23T15:34:01Z

I find it works to hit "reload".

Anonymous2015-05-25T04:01:04Z

call support

ANONYMOUSLY2015-05-25T04:14:32Z

Where to call too? Thanks