How to fix you are unable to receive a text message due to a device restriction or insufficient funds?

It is moto g(7) optimo maxx(XT1955DL) when I search online I keep seeing things about blocked numbers I have not blocked any numbers yet just got the phone Monday.

2021-02-24T08:12:42Z

This is a social security provided service through tracfone I have been with for years never had this problem dropped my old phone in the snow had to get a new one.

2021-02-25T12:34:56Z

This is a new phone not used and it has the same account and same number.

BlkBear2021-02-24T20:04:54Z

You got a new phone or a refurbished/used phone?

Same account and phone number, or a phone number and account?