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I am having problems opening up photo attachments sent by my friends and family?
Never had this problem before untill we set up our new computor, i went back into a old email with a photo attachment in my same email address that i am still using now, and it opended that photo, it was sent to me BEFORE we set the new computor up, what could be the problem??? I'd appreciate any thoughts on this, i'm not very computor literate, thanks,
2 Answers
- TheProfessorLv 52 decades agoFavorite Answer
This is a guess, but probably a pretty good one. Every kind of file stored on a computer has associations that tell the operating system which application to use when opening it. For example, on your old computer you might have had photoshop installed and when it as installed it registered itself with windows as the first choice application to open certain kinds of files (like a .JPG file for instance).
Files that have already been opened from attachments have been registered by whatever email program you are using as having been opened with a particular application and so when that attachment is reopened windows already knows what application to use to open it.
It sounds to me as though what is happening to you is that new email attachments that have never been opened don't have an association with a particular program you want to use. They way to fix this is to open Windows explorer, (just open my computer) click Tools>folder options> file types and scroll down the list of file types to the kind of file that you are trying to open. Most photos these days are mailed as jpg files, but yours could be tiff or something else-you should know that. Once you find the file type highlight it and you should be able to see what program windows thinks it should use to open the file and whether or not you have the program. If you want to use a different program click change and tell windows what you want to use. The default program that windows preassociates with JPEG files is the windows photo and fax viewer which usually works pretty well for casual viewing. It could also be that your email program or browser doesn't know what helper program to use. That's pretty easy to fix too. If this doesn't work, you can always post another question.
It could be that you have an entirely different problem, but this is the first thing I would try because its easy to undo if it doesn't work. All the other reasons your pictures aren't opening are trickier to fix than this.
