How can we improve customer care?

A phone number, a live department. Maybe be able to IM them. Most places that have customer service departments implement phone, chat, and email support. I want a real person I can talk to, and explain my side. This automated email crap is for the birds. You'd think with something like Yahoo they'd have that.

As I understand it, you're speaking of Yahoo!Answers Customer Care? Or is it Yahoo! in general? Either way, I agree that making the CC seem like a black hole into which all your complaints and concerns are lost is a major flaw in Yahoo's products. This is the age of over-information. Most businesses give you five different ways to contact them and find out about their product. But if all you do is lead people to the product and not educate or assist, then soon enough these people will turn around and walk out on you for something better. And there's always something better out there.

So in answer to your question about making Customer Care more "user friendly", the key word is friendly. If you've got a friend, and you want to keep them, you communicate with them regularly. You discuss things back and forth. If you're being diplomatic about it, you sometimes agree to disagree, but you at least show some respect for what the person believes. If your friend is going through some hard times, you do the best you can to SUPPORT them by listening and offering advice.

What's so difficult about having some human interaction? If you don't have an answer for someone's problem right away, you at least let them know you're working on it and what that process entails. It's really not that hard to keep in touch, especially if you're part of an internet company.

I'll share something called the LATTE principle, which I learned while working for a certain coffee company in regards to dealing with a customer complaint:

Listen--not just hear--what the customer is trying to tell you is the problem

Acknowledge the problem

Take the necessary steps to solve the problem to the customer's satisfaction

Thank the customer for bringing it to your attention

Encourage the customer to return

Yahoo Technical Support@ +1^800^782^3911

Dont worrie, thay will never be happy.

show the person who got reported who reported him/her

Talk to someone I can at least understand.... Thanks