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Anonymous
Anonymous asked in Business & FinanceRenting & Real Estate · 1 decade ago

Fed Ex services?

What happens if the fed ex person, comes to your house and you are not there. Do they live the package in your house or what do they do with it?

6 Answers

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  • 1 decade ago
    Favorite Answer

    It depends on the service the shipper has paid for. Only FedEx Express drivers are required to make a second attempt the same day. On any attempt if the shipper requires a signature and the recipient is not available the Express driver will leave a door tag with a door tag # on it corresponding to the package he/she is trying to deliver. If you find one of these on your door you are best off to call 1-800-GoFedex and immediately say "representative". This is the fatest way to speak to someone about getting your package, just have that door tag # or tracking ID ready.

    In the case of a FedEx Ground driver the services are somewhat different. If the recipient is not available and a signature is required and a driver release is not possible again a door tag will be left with a # on it corresponding to the package's tracking ID. If you happen to really need the package it is possible to beg a customer service rep @ 1-800-GoFedEx until they put you through to the local terminal to speak directly to a pickup and delivery manger. It is possible for them then to beg the independant contractor to make a second attempt the same day, but that driver/independant contractor is not obligated to do so. Eventually, if the driver makes 3 attempts and the recipient is never there to sign for the package the packge will be held at the local facility for 10 days. A post card is sent to the recipients address informing them that FedEx is holding a package and they can pick it up and such and such an address. After that 10 days the package is returned to the shipper.

    Additional FYI. FedEx ground cannot hold your packages for more than 10 days so don't get pissed if something you ordered was sent back because you weren't there to receive. And please don't yell at these people over the phone, they have feelings too and are just doing their jobs.

  • 1 decade ago

    Most likely, yes they will leave the package there. If its a sensitive package that requires signature however, they will attempt to make another pass at the end of the day.

  • 1 decade ago

    Its usually up to the driver..If he feels comfortable leaving it on the front steps he will, or on a porch...If he doesn't then he will leave a message (note that usually sticks to the door) telling you when he will try his second attempt to deliver and a number where you can call and arrange to pick it up at a fedex hub or store etc. if that is the option you prefer..Get a hold of the tracking number and you can find out exactly where it is.

  • Anonymous
    5 years ago

    I've had the same problem recently. My package, which was supposed to arrive in 4-6 days, took three weeks and was mishandled and misrouted several times. Call and make a fuss. They refunded me after a lot of arguing.

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  • 1 decade ago

    If a signature is required they will not just leave it on the doorstep.

  • 1 decade ago

    ITS YOUR CALL. THEY CAN LEAVE IT ON THE STOOP OR THEY'LL LEAVE A STICKER AND YOU CAN PICK UP AT THEIR PLACE

    GOD BLESS

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