Why can't i get in my yahoo e-mail account please respond?

I just had that SAME problem a few hours ago, I emailed them and this is what they sent me, maybe it will help you. If not, email Account-Security@cc.yahoo-inc.com

Hello,

Thank you for contacting Yahoo! Customer Care.

This is an automated message that has been sent to you based on the

topic you selected from our feedback form. If your answer is not

included in this email, please follow the instructions at the end of

this message and your request will be reviewed by a Customer Care

representative.

Within this email, you will find information that will help you:

I. SIGN IN USING YOUR EXISTING PASSWORD

II. REQUEST A NEW PASSWORD IF NECESSARY

Because your password is personal and private to your account, Yahoo!

Customer Care does not have access to this information. For this

reason, we are unable to verify your current password, reset your

password, or determine why your previous password is now invalid.

However, the following are common causes of "Invalid Password" errors.

Please review this information prior to requesting a new password as

explained below.

I. SIGN IN USING YOUR EXISTING PASSWORD

1. Passwords are case-sensitive, meaning that:

PASSWORD

PaSsWoRd

password

are not equivalent. Please keep this in mind when entering your

password. If your "Caps Lock" key is depressed or your "Caps Lock"

indicator is lit, you may be typing in all capital letters.

2. If you have recently changed your password or received a new

password, please allow our system a period of 24 hours to recognize this

updated login information.

3. Please note that "Invalid ID" and "Invalid Password" have different

meanings. If you receive an "Invalid ID" message, you have entered an

ID that is not recognized on our system. Please confirm the spelling of

your Yahoo! ID.

II. REQUEST A NEW PASSWORD IF NECESSARY

If you are unable to log in to your Yahoo! account due to an "Invalid

Password" error and the information contained at:

http://help.yahoo.com/help/us/edit/edit-10.html

does not assist you, you will need to request a new password. If you

are experiencing difficulty with the password request form, please see

the bottom of this email for further instructions.

To request a new password:

1. Return to the Sign-in page:

http://login.yahoo.com/

2. Click the "Forget your ID or password?" link.

3. Confirm your identity by entering your date of birth, ZIP or postal

code and country.

4. Enter your Yahoo! ID in the "Forgot your password?" box on the left

side of the screen.

5. Click the "Get New Password" button.

If you would like to have your new password displayed on your screen and

your account has a Password Challenge Question, please type your answer

in the appropriate box and click "Display New Password."

If your account does not contain a Challenge Question or you prefer to

have your new password delivered via email, please click the "Email New

Password" button. A new password will be emailed to the alternate

(non-Yahoo!) email address we have on file for your account. This

option will only be available to you if your alternate email address has

been verified. If you've forgotten your Secret Answer and no longer

have access to the alternate email address on file, we will be unable to

assist you.

Once you've received your new password and accessed your account, you

can change it to a new, personal password by clicking the "Account Info"

or "My Account" link located at the top of most pages throughout the

Yahoo! network. Re-enter your current password to continue, and click

"Change Password" from the Account Information screen to change your

password.

I have had problems with Yahoo since they upgraded. I can get into mail but it takes 10-15 minutes sometimes. Make sure you are typing your password and user ID exactly like it was when you registered. Make sure cap key is not lit up (I'm bad about this).

did you use the correct password? If so, and you still cannot get into your account, someone has hacked your account and you need to contact Yahoo.

Try the lost password form. If that doesn't work, it is possible you've been hacked. Keep trying to get into it.

it is case sensitive, try that