why does my GoVideo recorder show the word "SAFE"?

When I try to manually operate my GoVideo recorder +vcr it will not recognize any manual functions, not even when pushing the power button. Its only response is "SAFE". When I use the remote it recognizes the command and responds. I have tried to call and email the GoVideo customer support and of course the number has been disconnected and both email addresses are invalid. I have had mine a littleover a year and my mom bought one about 3 months before I did and hers is doing the EXACT same thing. Does anyone know how to fix this, why it's doing this and/or how to contact their customer service? THANKS!