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Question

Re:  Older Laptop – Dell Inspiron 8100; running Windows XP SP2; P3 with maxed out RAM at 512MB.  Computer runs fine with the following exception.

Problem:  Screen Resolution Issues
When the laptop is set at max resolution of 1280 X 1024 the viewable area of the monitor is full width and full height.
However, if you lower the resolution to say 1024 X 768 the viewable area becomes much smaller and has a black border around all four edges about 1½ inches wide.
If you further reduce the resolution to 800 X 600 the viewable area now becomes about 7”W X 5”H with large 3”+ black borders all around.

I figured a repair install of XP would fix the problem, but since the XP disk is 8 years old, the version on the PC with all the Microsoft updates is consider a newer version and XP won’t allow me to do a “repair” installation.  
My only options would be to format the HD and reinstall from scratch or uninstall all the upgrades and perform the repair install.
Any viable suggestions?

bklusby · Accepted Answer

Older Dell's have this problem. Its been my experience that this is driver related but usually updating the driver isn't enough. Doing a driver rollback and then upgrading to a driver available on Dell's support page should do the trick. Easiest way to rollback a driver is right-clicking "My Computer" and click managed. Click device Manager and find the video adapter (not the monitor). Right click and select roll-back (roll-over) driver.

Anonymous · Answer

Download latest drivers for your laptop from Dell's website.  Had similar problem with a Dell laptop after doing a clean install of XP on it.  Downloaded all the latest drivers for the graphics and everything else and didn't have problem anymore.

rammurti · Answer

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sunny · Answer

i will explain you why this is happening...
you have dell...and the model u told has wide scren....

wide screen supports different resolution rather thn conventional pcs...

and the resolution u r talking abt are for conventional pcs

which are 
1024X768
800X600
1152X864

but your wide screen uses different
thats why you r getting black borders...

to solve this...download letest video drivers for laptop it will fix your problem for sure....

if it doesnt 
mail me
will fix it

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I'm In Need of Some Real IT Help!?

4 Answers