order fulfillment delay?

I've worked in a warehouse before, and there are about a billion reasons there can be an order fulfillment delay.

Sometimes, at the place I worked, we would be expecting another shipment of a "hot" item and deliberately oversell with the notion that our shipment would be on time, and naturally, the shipment would have some annoying delay that held it up for at least a couple days.

I actually ordered something from a website once, and my shipment was next day air, and they emailed me and informed me that my order could not be filled at this time because their new, state of the art picking equipment had some problem. I was shocked that they couldn't send someone up a ladder to get my item and ship my package!

I guess the best you can hope for is that the company you're doing business with will keep you informed. As for the customer service email, it looks like some careless spell-checking. But then again, you're not too smart if you don't add things like your company name to your spell check dictionary!

And yes, I would say that usually I receive my package, even when it's delayed. Companies know that it looks bad when they can't fill an order, but it looks really bad when they delay an order then they can't fill it at all.

Just got the same email from an order that said in stock. even paid for upgraded shipping. havent heard back from customer service yet, but frustrating on a $120 order.

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