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My computer will not recognize my USB connected external hard drive.?
My computer is a Dell inspiron running window xp. my external hard drive is western digital passport 160 gig. I know my external hard drive is working since I can connect it to my Mac and my other laptop running window vista.
When I connect my harddrive to the computer, the light on the harddrive lights up but nothing going on the computer except for occasional message stating the USB device is not recognize. I cannot find it in 'My Computer'. Do I need to update my USB driver? if so, how?
any help out there. thanks
7 Answers
- Anonymous1 decade agoFavorite Answer
Listen its because of Xp SP2. Here is what u do since there is no patch from Microsoft to fix this thought they r aware of the problem. Go in to your device manager and disable the ENHANCED USB controller. Now ur harddisk and other devices will work. Need any help contact me. Good Luck!
- 1 decade ago
There may be a problem with the usb drivers on your PC.
Try going to Start>Control Panel>System>Device Manager. Scroll down to find the Universal Serial Bus (usb)Controllers and open it up with the + sign. If any of the usb ports listed have a yellow exclamation mark, double click on it and choose to Update Drivers.
Good luck!
- 1 decade ago
Go to the device manager, right click the icons for the usb, and update the usb drivers. Also go the maker of the External HD and see there troubleshooting guide and they might have an update on the device.
- Anonymous1 decade ago
Try connecting it to other USB ports. If that doesn' t work:
Right-click on My Computer, choose Manage, from your left go to Device Manager, on your right expand Universal Serial Bus Controllers, right-click on USB Mass Storage device, select Uninstall, restart your computer and try again.
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- 1 decade ago
be certain that you have added service pack 2 to your xp operating system. It is essential to reading usb 2.0 which your external drive runs on.
service pack 2 will also update the host controller. Again, essential for high speed usb devices.
enjoy your computer.
- 1 decade ago
This could be a outside viris, you should take that pupy to a pro.
Source(s): class i took - Anonymous1 decade ago
download the driver. i had the same problem
