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In UK, is there a customer right service or watchdog, that can help me?
I buy a mobile phone in Phone 4 u, UK Oxford, the mobile had a software problem, so I wentto change it, I pay for the card £10.00, they didnt refund that and they didnt gave me the air time, they told me I lost my £10.00, is this legal? And I have to pay by creditcard to buy a new card, if I pay by cahs I have to buy £20.00 and by credit card was £20.00, is this right? How can they tell you how to pay ? Can someone help me please or give me a place I can go to make a denonce this?
4 Answers
- tinkerbellLv 71 decade agoFavorite Answer
Your local Citizens Advice Bureau will give you all the info you need.
- champerLv 71 decade ago
I take it the £10 you said you paid for the card was in fact for airtime; if so, that's between you and the service provider, whoever that is, not the supplier of the phone equipment. Having said that, normally you can just swap the sim card into the new device and carry on.
Have a word with your local Trading Standards department, they're pretty good (and free).
- TallboyLv 41 decade ago
Go to Oxford Trading Standards Officer either in person, phone or write. They will help you and contact the vendor on your behalf. I have used my local officer re a computer company and double glazing company and on both occasions they were brilliant and all was resolved very quickly to my advantage.
- Anonymous1 decade ago
It's illegal. Contact your local council's trading standards.
