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Has anyone had problems with Vonage phone service?
I tried transferring my phone service to vonage. They never sent me the device I need in order to get incoming calls. We can make outgoing calls but all of our incoming calls go straight to voice mail so no one can get through. Also I went into my online account with them and tried forwarding my calls to my cell phone and it won't. I'm not sure why. I followed the directions as written and still nothing. Everyone that tries to call here is getting very frustrated that they are not able to get in touch with us for the holidays. I called vonage on Nov 2-2007 to get the service and waited two weeks to get the phone device. No one from the Vonage network called our house to let us know that UPS sent them a notice saying that they had the address wrong. I have an invoice from Vonage that has the correct address. That invoice was sent to me on Nov 2-2007 via email. I have since then called Vonage on two separate occasions to cancel my service. Still no refund and no cancellation. HELP!
4 Answers
- Anonymous1 decade agoFavorite Answer
Vonage doesn't own the rights on poor customer service - it's a North America epidemic. I have heard numerous accounts of how difficult it is to close an account with Vonage. Good luck with that part.
As far as call forwarding goes, their online help looks pretty straight forward - if those procedures don't work, and customer service isn't helping you solve the problem....
There are many other VoIP service providers to choose from.
You may find some other options on my CQ VoIP Call website (the link is in my profile).
- RICHLv 61 decade ago
I would NEVER use Vonage or any VOIP service..There are many problems you can get, but some like the cheaper price. If your Internet connection goes down, so does your phone!! System resets are common, as thet can 'lock up' on occasion. (You have to call using another phone to get this done.) If you lose power, you also lose service.!! With a regular landline, you can still use the phone in a power failure. (As long as it isn't a cordless!!) Nice to have a cell phone, but in home, I'll stick with a good old hard wired phone.!! If something goes wrong, at least a repairman will fix it for free!
- Anonymous1 decade ago
two words
VONAGE SUCKS
