Using blackberry data plan on iphone?

The provider SHOULD be able to re-rate you to the unlimited data plan. Just explain that you thought the BB plan had you covered. If they get an attitude, remind them that you PAID for unlimited data with the blackberry plan, so it's not like you didn't have one at all.

If they still balk-ask for a manger, and refuse to hang up until you either get one, or a promise of a call back.

Get the reps name and ID number if possible, and if you speak with a manager and they agree to credit you- get their contact info so you can call them directly if the credit isn't applied.

I assume you use 02, so if none of this helps, call 0113 272 2000 and ask for the executive offices, and insist on getting transferred there.

You can also try calling Media relations at 01753 565656 and file your complaint there- they may try and tell you this is the wrong department, but insist that they have a manager or the media relations person call you back.

And yes- you can should be able to change the data plan.

Hope this helps

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