Has anyone eles had problems with EMA.?

Question

I have! I sent an application form in early June time and I haven't heard anything from them since! Its really annoying I have tried to ring the helpline number but I can't get through to them, WTF!. I am eligible, because I've had it last year and I am in full time education and my parents earn £15:000 a year.
Its just If I don't get Ema I won't be able to pay for bus fare and I won't be able to go to the college. What else can I do?. I have also rang the College but I can't get through to them either. What shall I do?

Anonymous · Accepted Answer

Its a pain yeah wasting my time, I rang them eventually and they said mine is being processed and that all other applications they have recieved are going to be delayed because they are having technical glitches with their phone lines (engaged tones and maybe continuous ringing) and their computers for the applications to be processed (the reason for handling/processing applications manually). According to guardian newspaper EMA said that 60% calls are being answered (I wasn't one of them) meaning that they have taken extra staff to get on the helpline and to help process applications. Anyway they are warning colleges, schools and students that the applications are going to be delayed within 2 weeks of students being enrolled and that they regret their service is not as good as before. Anyway so all they need me to do now is to hand in an NOE to college which they are eventually going to send to me. 
Anyway I hope we get a reply.

Good Luck!

dreamer · Answer

No, I sent mine off near the end of July and received a reply in August.
Keep trying the phone number at different times, they are busy at some times more than others.
Don't bother with the website, that won't help much.

I am surprised it has taken so long for your application, seeing as you have already received EMA last year. You just need to keep trying. 

Hopefully it should come soon, and any money not paid til then should be given to you when you manage to start getting payments.

tykiemykie · Answer

They've sorted the phone line now I managed to get in touch with them this week.
They'll have had a lot of applications through that's probably why it's took them so long, I wait 3 week just for the application form, rung them 3 times and 2 came at once
Good Luck

k2 · Answer

that happened to me too, then i got through over the phone just keep trying they will soon or late they will pick up or  back to you. didn't you get a letter soon after you sent it off saying they have received it 
good luck

=) · Answer

Oh they are so annoying i was told to senda copy of my birth certificate etc but then they told me i had to send the real one off and its school 2moro but dont know what the hells going on! argh x

Anonymous · Answer

It get back dated so don't worry you won't lose any money it just be saving it self up :)

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Has anyone eles had problems with EMA.?

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