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Aetna DMO coverage question..?
My son had braces applied last March and I got a notice from my Orthodontist office that my Aetha DMO policy has changed effective 1/1/09 and has no pre-existing coverage. The new insurance policy will not pay anything towards the remaining balance for his orthodontic treatment. They are adjusting what I owe to pay the difference.
I do not understand how or why these are considered pre-existing when they (Aetno DMO) applied the braces last year. I made no changes to my coverage or policy.
Can this be done? (I plan to call them in the morning but I am heated!)
1 Answer
- 1 decade agoFavorite Answer
Calling the DMO is your best option. Typically when an employer group makes a change to the coverage they offer, that information should be available to you during your open enrollment. go online to aetna.com. You can check out the dental coverage benefits and exclusions.
Source(s): aetna.com, myaetna.com
