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vista laptop doesn't see DVD/CD drive?
ok, so my dv6646us HP laptop has stoop recognizing my dvd/cd reader, I've had this problem before, which http://support.microsoft.com/kb/929461 helped me solve, except this time, those UPPERFILTER and LOWERFILTER files AREN"T THERE! so does anyone know how to fix this?
3 Answers
- 1 decade agoFavorite Answer
In this case your registry is probably to severely corrupted to do anything except a re-installation of windows. This is a software issue so the drive should be detected in the bios and you should be able to boot from a CD if you don't have what most manufacturer's call a "recovery partition".
In any case save anything that's important to you and then reinstall from the recovery partition or call HP support for recovery disks, etc.
Source(s): Working tech support
