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Has anyone else ordered flowers from FTD?
So 11 days ago I ordered a bouquet of roses for my mother to be delivered to her office yesterday. Long story short, afer dealing with inconsiderate Customer Service Reps they told me they "should" get delivered to my mom today... This was a part of my mothers day gift and now she may not get them before mothers day and all ftd can do is say sorry and give me 15% discount which is an insult after they've proven to have such horrible service.
So i just want to know has anyone else had problems with this flower service??? And what can i do to make them realize this is unacceptable??
1 Answer
- sumbumblebeeLv 61 decade agoFavorite Answer
I often order flowers from them, and I've never had any issues whatsoever. Service is prompt and timely, and customer service has been courteous.
I'm not sure what you expect them to do for you other than apologize and offer you a discount. If you spoke to someone who was rude, report that specific person to a manager. The company should know if it has rude customer service reps.
Hopefully your order arrives today. :0)
