Need Help With Computer Problem?

Unfortunately, when you get the Blue Screen Of Death ( BSOD ) like you saw, that usually spells big problems. It could take many hours or even days to find the problem ( it's likely a virus, trojan, malware or worm etc. ). I imagine your son got on a web site of some kind and got his computer infected big time. Probably the quickest solution to this problem would be to perform a complete system recovery. This would likely take a few hours, but from what you're saying the system is doing, it could take an expert hours or even days to run down all the possibilities! Whatever you do, get logged on and backup every important file you want to save before you do anything else! A system recovery will return the computer's hard drive ( format ) to the same condition it was when you removed it from the box! Only the operating system and files plus any factory installed software will be the only things left on the hard drive. I hope you have the set of "System Recovery Disks" that either came with the computer or you made when the computer was first set up. There's usually 4 DVDs. One is a boot-able recovery disk and probably 3 system recovery disks. I'm guessing due to the age of this computer that you have Windows Vista installed. You may also be able to use the "D" partition of the hard drive if you didn't get the set of recovery disks with the computer. You must make sure you have one or the other before you attempt a recovery. To check for a "D" partition, click on Computer, and if you see two drives at the top, the HP ("C") drive and the Recovery ("D") drive, then you can recover without the set of system recovery disks. Just make sure you back up everything you want to save onto DVDs, external hard drive or flash drives, whatever meets the required capacity. If you are going to do the system recovery from the "D" partition, restart the computer, and when you see the first blue screen ( "splash screen" ), you will see system recovery F11 in the lower right corner. Start tapping the F11 key until the screen goes black and you see a white bar with the message "Windows is Loading", then just follow the on screen directions. This will likely take several hours to complete. re-install your files and any software you purchased and you should be ready to go. If you have the recovery disks, insert disk #1 into the DVD-ROM and then re-start the computer and follow the on screen directions. You will have to change the numbered disks when needed. Then do the file re-install and software re-install. I wish I had better news, but I believe from my own experience that this is probably the best way to get up and running again. You may have to make sure your son knows to stay away from certain web sites and/or downloads! There's quite a few mischief makers out there! Good luck!

bottom line, you have to reinstall windows, you may even have hardware problems that even that won't correct, good luck, it may be time for a new computer, sorry. it was probably caused by a nasty virus or other form of malware, does he download things like music and videos off line? programs like limewire are not safe and contain countless bugs that can mess you up.

Based on what you are saying. It's tough to determine what the hassle is. You didn't say whether or not you're making use of High pace or dial or wi-fi. If you're making use of a wi-fi web, it might be sign barrier hassle. If you're making use of High pace, it might be spyware and adware hassle, if dial up, might be bandwidth hassle. If you had been making use of you laptop adequate earlier than. I do not suppose it is laptop hassle. Modem vigour surge hassle may be feasible.